The main objective of this software is to facilitate the end user with more benefits such as Faster Data Entry system, SMS feedback on lodging complaint and after completion of requested service, and provision of periodical reports on request. It shall also help make workflow easier within management. System shall be integrated with Stock Management Software which shall aid to seamless management of stock which is needed to address service provision against complaints.
COMPLAINT MANAGEMENT SOLUTION
- Users can lodge any complaint or service request either by mobile apps or web.
- Users shall have to provide all information for first time complaint or service request.
- Users need not to provide all information for each request.
- Faster and easier interface for processing complaint or service request.
- There shall have a stock inflow and outflow management system.
- SMS and Email notification system.
- Advance Search options.
- Log management system.
- User Management
- Complainant Profile Management
- Complaint Management
- Stock or Inventory Management
- SMS and Notification Management
- Reports Management
- Language: PHP, HTML, CSS
- Scripting Language: Javascript, Jquery, Ajax
- Database: MySQL
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